Unlock the full potential of the ServiceNow platform with the best practices for businesses aiming to drive operational efficiency and ROI. Adopting ServiceNow goes beyond implementation—it requires a strategic approach to configuration, automation, and governance. Key practices include aligning platform use with business goals, involving stakeholders early, and using out-of-the-box features to reduce customization costs. Regularly reviewing workflows, setting up clear data governance policies, and using performance analytics ensures continuous improvement. Encouraging user adoption through training and creating a Center of Excellence also boosts long-term success. Moreover, integrating ITSM, HR, Security, and Customer workflows can break silos and enhance service delivery across departments. These best practices help businesses stay agile, reduce manual work, and improve end-user experiences. Whether you're scaling your ServiceNow environment or starting fresh, following these proven strategies will help you optimize platform performance, ensure compliance, and support business growth efficiently and effectively.
reply